We fully comply with the "Distance Selling Regulations act" 2004.
This means we honour your rights as an internet shopper.
99% of the items we have are in stock, and will be despatched within 1-2 working days.
We will happily accept returns on faulty or damaged goods. We DO NOT however offer a "try before you buy" service, this means we will accept goods back if you just dont want them, but will charge a 25% restocking fee, if they are not faulty or damaged.
We are fully responsible for getting your items to you, however we will NOT consider anything "lost" until 15 working days have elapsed.
Any problems, or anything else, please contact us at pets.express@virgin.net
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Payment Options
We accept Credit/Debit Cards through the user-friendly secure Nochex gateway, or through the slightly less user-friendly Paypal secure gateway.
If you have a Paypal account, you can also use your account balance to pay.